PsiTopos

Terms of Service

For booking online consultations through the “PsiTopos” platform

These Terms of Service (the “Terms”) form a contract between LLC "TOPOS ACADEMY OF PSYCHOLOGY" (“PsiTopos”, “we”) and you (the “Client”). By creating an account or booking a consultation you confirm that you have read and accept these Terms.

1. Definitions

2. Our role

2.1. The Platform lets you review Specialist profiles, book and pay for consultation time, and join a video call with the Specialist at the agreed time.

2.2. We do not provide psychological, medical or other professional services ourselves. The consultation is provided by the Specialist personally, under their own professional responsibility.

2.3. The Platform is not an emergency service and is not a substitute for medical care. If you are in crisis or at risk of harm, contact your local emergency number (112 in the EU) or a crisis helpline immediately.

3. Eligibility and account

3.1. You must be at least 18 years old and legally able to enter into a contract.

3.2. You must provide accurate information, keep your login details confidential and notify us of any unauthorised use of your account.

4. Prices and payment

4.1. The price of a consultation is shown in the Specialist's profile before you book, in the currency displayed, and includes the Platform's agency fee and any applicable taxes unless stated otherwise.

4.2. Payment is made at the time of booking through a third-party payment service provider. We do not store your full card or bank details.

4.3. A booking is confirmed only after the payment has been received.

5. Cancellation and refunds

5.1. If you cancel no later than 2 (two) hours before the start of the consultation, you receive a full refund.

5.2. If you cancel less than 2 (two) hours before the start, you receive a refund of 50% of the amount paid.

5.3. If a technical failure on our side, or the Specialist's absence or cancellation, prevents the consultation from taking place, you receive a full refund.

5.4. Refunds are made to the original payment method within 14 days.

6. Right of withdrawal (consumers in the EU/EEA)

6.1. If you are a consumer in the EU/EEA, you generally have the right to withdraw from a distance contract within 14 days without giving a reason. However, when you book a consultation that takes place within this period, you expressly request that the service begins before the period ends. You acknowledge that once the service has been fully performed you lose the right of withdrawal, and that if you withdraw after the service has started, you pay for the part already provided.

6.2. Nothing in these Terms limits any mandatory consumer rights you have under the law of the country where you live.

7. Liability

7.1. The Specialist is responsible for the quality, content and actual delivery of the consultation. The Platform is not a party to the therapeutic relationship and does not guarantee any outcome.

7.2. We are responsible for the technical availability of the Platform — the ability to pay, book and connect to the video call.

7.3. We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, for intentional misconduct, or for anything that cannot be excluded or limited by law. Subject to that, our liability is limited to the amount you paid for the affected consultation.

8. Acceptable use

You agree not to misuse the Platform, record consultations without the other party's consent, harass others, or attempt to disrupt or gain unauthorised access to the service. We may suspend an account that violates these Terms.

9. Personal data

How we process your personal data, including health data, is described in our Privacy Policy.

10. Changes and termination

We may update these Terms; material changes will be announced on the Platform or by email, and apply to future bookings. You may stop using the Platform and delete your account at any time.

11. Governing law and complaints

These Terms are governed by the laws of the Republic of Uzbekistan, without depriving you, as a consumer, of the protection of mandatory provisions of the law of your country of residence. Consumers in the EU may also use the European Commission's online dispute resolution resources. Please contact us first at hello@psitopos.com and we will try to resolve any complaint promptly.

12. Provider details

LLC "TOPOS ACADEMY OF PSYCHOLOGY", Limited liability company (OOO), tax ID 313 384 188, registration number 7495422 (registered 2026-10-05), Republic of Uzbekistan, registered address: Tashkent, Yashnobod district, Semurg' MFY, Parkent ko'chasi, 30V. Contact: hello@psitopos.com